Frequently Asked Questions
Everything you need to know about OnStay AI.
How does OnStay AI work?
Guests connect with your AI concierge instantly — no app download, no waiting. It knows your property, answers their questions in real time, and keeps you informed. You set it up once. It runs 24/7.
What does the AI actually know about my property?
Whatever you tell it. The more context you give it about your property, the better it performs. It learns your place and gets more accurate over time.
What if the AI can't answer a question?
You find out immediately and can step in. Guests are never left hanging — they're told you've been reached. The AI handles the volume; you handle the exceptions.
How much does it cost?
$20 per property per month, with a 7-day free trial. Annual pricing available. Voice usage beyond the included amount is billed at a low per-minute rate — visible in your dashboard before you're ever charged.
How long does setup take?
Most hosts are live in under 10 minutes. No hardware, no technical background required.
Does it work with Airbnb, VRBO, and other platforms?
Yes. OnStay sits on top of whatever you're already using. It doesn't replace your booking platform — it handles what happens after the guest arrives.
What languages does the AI support?
Multi-language support is available. Guests can communicate naturally in their preferred language without any extra effort on your end.
Is my data secure?
Yes. Data is encrypted and never sold or shared. Full details at onstay.ai/privacy.
Can I try it before committing?
7-day free trial, full access, cancel anytime.
I manage multiple properties — does it scale?
Each property has its own dedicated AI. They don't share knowledge, and you stay in control of costs per property. Scales as far as you need it to.