The concierge knows how that exact property works, answers guest questions naturally by voice or text, and brings in the host when judgment, permission, or human intervention is needed. Guests reach the concierge from the property's QR code, shared browser link, WhatsApp, or dedicated property concierge phone line without creating an OnStay account.
What the concierge knows
OnStay brings together public property pages, the property website, guest files, manuals, and the details only the host knows. Those sources stay connected to the correct property and power its concierge's answers. When the available property knowledge is not enough, the concierge says so and escalates instead of inventing an answer.
How setup and activation work
The host supplies the property sources, confirms sign details, and connects any optional booking, pricing, screening, smart-home, or payout tools. OnStay prepares the concierge and ships the included 5 × 7 gallery-board QR sign and starter table cards.
What guests experience
Guests can ask about Wi-Fi, arrival, parking, appliance use, checkout, property rules, and local recommendations. The concierge answers in the guest's own language across QR, web link, WhatsApp, and the property phone line. Safety concerns, unknown answers, and explicit requests for the host follow the escalation path via WhatsApp, SMS, push, email, and dashboard alerts.