I've been an Airbnb host since 2016. One property. Two listings. West Sacramento — not exactly a destination city.
I built it into one of the most booked short-term rentals in Sacramento anyway. My LLC is called Good Reviews Only. That's not a marketing tagline. It's how I've run every single stay for nearly a decade.
Over those 10 years, I hosted 1,200+ guests and exchanged over 24,000 messages with them. I downloaded every single one and analyzed the data. What I found confirmed what I already knew in my gut:
43% of every guest conversation touched check-in and access. The same questions, over and over. Door codes. How to use the hot tub. WiFi password. Coffee maker. Fire pit. Checkout instructions.
44% of those messages arrived outside normal hours. After 10pm, my average response time jumped to 5–6 hours. A guest standing at the door at 11pm — or a sophisticated traveler who can't figure out the coffee maker at 7am — was on their own.
That one unanswered moment is the difference between a 5-star review and a 4-star review. I know because I've seen it happen.
I tried everything. More than 10 different property management systems. Detailed guidebooks. Automated messages. Templates. None of it solved the real problem: guests don't want to read. They want to ask someone.
So I built OnStay.
It's an AI voice concierge that lives at your property. Guests scan a QR code and ask anything — in their own language, in their own words, at any hour. OnStay answers instantly, trained specifically on your property.
Not because I was a bad host. Because I'm obsessed with being a perfect one. And I built this for every host who feels the same way.