OnStay gives every property its own concierge. The product grew from real hosting experience and a simple observation: the details that decide a stay are often specific to one property and live only in the host's memory. OnStay captures those details and makes them available through the property's concierge.
The concierge keeps sources, contradictions, visibility, and host knowledge connected to the correct property. Guests receive answers grounded in that property, while issues requiring judgment or human intervention return to the host with context.