OnStay vs Duve: Focused Concierge or Wider Guest Journey?OnStay focuses on preparing one property's guest-use knowledge and making it available through that property's concierge. Duve describes a wider guest experience suite that includes a web guest app, online check-in, guest communication, upsells, reservation-based content, and integrations.Current comparison

Buyer question

OnStay

Duve says it provides

Primary job

Discover and preserve useful property knowledge, then answer guest questions about the exact home.

Manage a broader digital guest journey around arrival, check-in, guest app content, communication, services, and checkout.

How content is prepared

Studies the property's source bundle, finds useful omissions, and asks the host for missing details.

Hosts build Guest App sections, posts, media, maps, and service widgets, with content conditions for rooms, brands, reservation status, and booking source.

Guest access

A permanent property QR or link opens the browser concierge without a guest account. It is not reservation-specific.

Duve documents personalized Guest App links as well as public Digital Spots that open selected public content by link or QR code.

Integration scope

No current OTA, PMS, or direct-booking identity integration verifies the visitor's reservation.

Duve advertises a large partner integration network and reservation-aware guest experiences.

Which should a host choose?Choose Duve when the primary need is a broad, reservation-aware guest journey with online check-in, targeted content, guest services, and integration depth. Choose OnStay when the need is narrower: prepare a property-specific concierge from existing sources and the tacit guest-use detail only the host can provide. These products may also serve different parts of the same operation.Evidence boundaryDuve facts above are vendor claims, not independently tested behavior. Sources checked September 5, 2026: Duve's March 10, 2026 Guest App Builder documentation, August 6, 2024 Digital Spots documentation, and guest management overview. Confirm current features and terms with Duve.Host boundaryIf an OnStay answer is uncertain, safety-sensitive, or needs human judgment, the question returns to the host with context.Try OnStay's public concierge or see the current OnStay offer and get started.