OnStay vs Touch Stay: Which Guest Experience Fits?OnStay and Touch Stay can both help guests find property information without downloading an app, but they start from different host jobs. OnStay prepares one property concierge by studying the host's sources, finding useful missing detail, and asking the host about those gaps. Touch Stay presents a digital guidebook offering with guest questions, messaging, guide sharing, and other guest-experience features.Current comparison

Buyer question

OnStay

Touch Stay says it provides

How property knowledge is created

Studies the listing, direct site, welcome book, and other property sources, then asks the host for useful details the sources omit.

Hosts create or generate a digital guidebook, then edit its content, media, and recommendations.

How guests use it

Guests ask the property's concierge by text or supported voice in a browser.

Guests open a mobile guidebook and can use its guest question feature based on guidebook content.

App and internet

No download or guest account. A live internet connection is required.

No download. Touch Stay says its guidebooks can work offline.

Wider workflow

Focused on one property's guest-use knowledge and questions.

Also advertises scheduled email and SMS, upsells, feedback, analytics, branding, and PMS connections.

Which should a host choose?Choose Touch Stay when the primary job is building and distributing a visual digital guidebook, keeping an offline guide available, or using its wider messaging, upsell, and analytics features. Choose OnStay when the primary job is discovering property details the existing sources leave out and making that knowledge available through one property's concierge. A host may also use a guidebook as an OnStay source.Evidence boundaryTouch Stay facts above are vendor claims, not independently tested behavior. Sources checked September 5, 2026: Touch Stay product overview, Touch Stay example guides, and its July 8, 2026 guidebook settings documentation. Confirm current features and terms with Touch Stay.Guest example and host boundaryA guest might ask which parking space belongs to the property. OnStay answers from that property’s accepted knowledge. If the answer is uncertain, safety-sensitive, or needs human judgment, the question returns to the host with context.Try OnStay's public concierge or see the current OnStay offer and get started.