Digital vs Paper Welcome Book: What Changes for Guests?A paper welcome book is easy to leave in the home and can remain useful when internet service is unavailable. A digital welcome book is easier to update, search, share before arrival, and enrich with links or media. Either can be a strong source for a property concierge.What a paper welcome book does well

Stays visible in the home without asking a guest to open another device.

Works when the internet is unavailable.

Gives the host a durable place for core house instructions.

Its limits are physical updates, one fixed organization, and the effort required for a guest to find the right passage.What a digital welcome book does well

Updates without reprinting.

Can be shared by link before or during a stay.

Supports search, media, maps, and different layouts, depending on the product.

It still depends on what the host has written. A polished guide can say that an amenity exists while omitting the exact location or property-specific detail a guest needs.What OnStay adds to either formatOnStay reads the welcome book with the property's other sources, finds useful omissions, and asks the host for those missing details. Guests can then ask natural questions instead of knowing which page or heading contains the answer. The existing welcome book remains useful as source material and as a backup.Illustrative exampleWritten source: “A hair dryer is provided.” Host detail: “It is below the main bathroom sink.” Guest answer: “The hair dryer is below the main bathroom sink.” This is an illustrative example, not customer evidence.Guest access and host boundaryGuests open the property concierge from a QR code or shared link in a browser and can ask about WiFi, parking, checkout, or amenities. If an answer is uncertain, safety-sensitive, or needs human judgment, the question returns to the host with context.Try the concierge experience or see the current OnStay offer.