Does OnStay Work Without an Internet Connection?No. The OnStay property concierge is a live browser experience and needs an internet connection to receive a question and return an answer.What happens if service dropsA guest may be unable to open the concierge or continue a live conversation until the connection returns. OnStay does not claim offline access, cached property answers, or offline voice.What hosts should keep availableKeep essential written guidance in the property's welcome book or existing guest communication, especially where mobile or WiFi service is unreliable. The welcome book remains valuable as source material for OnStay and as the guest's offline backup.Internet access is separate from booking sourceA guest does not need an Airbnb, Vrbo, or direct-booking integration to use OnStay. They need the correct property link and internet access. The concierge does not identify a visitor as a particular reservation from an OTA, property-management system, or iCal feed.Host boundaryWhen service returns, any answer that is uncertain, safety-sensitive, or needs human judgment returns to the host with context.Try the live public concierge or review the current OnStay offer.