What Should a Vacation Rental Welcome Book Include?An OnStay property concierge depends on clear knowledge about one home. A useful welcome book gives that concierge strong source material and helps a first-time guest understand the property.Practical welcome book outline

Arrival and orientation: address confirmation, parking guidance, check-in time, where the main rooms and shared spaces are.

Connectivity: WiFi network and troubleshooting contact path, while keeping physical-entry credentials in the private booking channel.

Rooms and supplies: where guests find linens, towels, cleaning supplies intended for guest use, and family items.

Appliances and amenities: property-specific instructions, controls, limits, and common points of confusion.

House rules and safety: guest-facing rules, emergency contacts, and clear actions for urgent situations.

Checkout: time, guest responsibilities, and where to leave used items.

Local knowledge: host-curated recommendations with the practical detail that makes each suggestion useful.

Test each statement for usability“Hair dryer provided” is an inventory fact. “The hair dryer is below the main bathroom sink” is usable guest guidance. For each item, ask whether a new guest can find it, use it, understand its limits, and recover from a common mistake.Where a property concierge helpsTemplates organize what the host already knows to write. OnStay studies the completed welcome book with the property's other sources, identifies details still missing, and asks the host about those specific gaps. Guests then ask the concierge directly, while the written guide remains a source and backup.Guest access and host boundaryGuests open the property concierge from a QR code or shared link in a browser. If an answer is uncertain, safety-sensitive, or needs human judgment, the question returns to the host with context.See how OnStay learns the property, try the public concierge, or review the current offer.