A vacation-rental property concierge gives guests useful answers about the exact home where they are staying. OnStay prepares one for each property from the host's listing, direct site, welcome book, other guest materials, and a conversation about the details those sources leave out.
A general travel page may explain how a thermostat usually works. A property concierge should know where this home's thermostat is, what setting the host recommends, and the quirk a first-time guest would otherwise miss. The same principle applies to parking, WiFi, appliances, amenities, house rules, checkout, and host-curated local recommendations.
Source omission: the listing says a hair dryer is provided, but no source says where a guest can find it.
Useful host detail: the host explains that it is stored below the main bathroom sink.
Resulting guest answer: “The hair dryer is below the main bathroom sink.”
This is an illustrative example, not a customer story. It shows the difference between repeating a listed amenity and preparing an answer a guest can use.
Guests open the property's concierge in a browser from its QR code or shared link. No guest account or app download is required. Text is available in the browser, and voice depends on the device and browser. The live concierge needs an internet connection.
If the available property knowledge does not support a useful answer, or the question needs safety judgment or a human decision, the host receives the question with context. OnStay does not manage bookings, prices, cleaning, maintenance, or physical access.
When the answer is uncertain, safety-sensitive, or needs human judgment, the question returns to the host with context.
Try the public concierge or see the current offer and get started.