A property concierge is one part of a vacation rental’s guest communication. The best approach depends on the guest’s job, and most hosts need more than one method because reservation messages, written reference material, and property questions are different needs.
Use the private booking channel for reservation-specific information, changes, and physical-entry credentials. It preserves the relationship to the booking but can be hard for a guest to search later.
Scheduled messages are useful for timely reminders and links. They deliver information at a chosen moment, but they do not guarantee that the guest's later question is answered.
A welcome book organizes stable property instructions and local recommendations. Paper works offline. Digital guides are easier to update, search, and share. Both depend on the detail the host has already written.
OnStay lets a guest ask a natural question about one property. It studies the host's existing sources, identifies useful omissions, and asks the host for the missing property knowledge. It needs internet access and does not replace booking, scheduled messaging, property management, or host judgment.
Keep the booking channel for private reservation information. Keep a written guide for durable reference and offline backup. Add OnStay when guests benefit from direct, property-specific answers grounded in those sources and the details only the host can provide.
Guests open the property concierge from a QR code or shared link in a browser. They can ask about WiFi, parking, checkout, or property amenities. If an answer is uncertain, safety-sensitive, or needs human judgment, the question returns to the host with context.
Try the property concierge, compare OnStay with Touch Stay, or review the current offer.