Connecting Smart Locks, Thermostats, and Noise Sensors to a Vacation Rental
OnStay pairs each property's guest concierge with optional connected smart locks, thermostats, and indoor noise sensors so hosts can manage stay-window hardware schedules, climate boundaries, and low-battery or offline health from one dashboard. Active managed devices are billed at $5 per month per active device on the host subscription, and billing decreases right away whenever a device is removed or disconnected.
Connected smart locks and stay-window keypad scheduling
Hosts connect supported lock brands in Settings and assign individual locks to the matching property. When reservations sync from your booking calendar, OnStay prepares stay-window keypad scheduling on connected smart locks, warns you about booking-channel keypad collisions, and can pause keypad activation until a linked Safely, Truvi, or Chekin screening requirement clears.
Physical-entry credentials remain in the host's private booking or lock-management channel; OnStay never delivers door or lockbox codes in the guest concierge, and the guest concierge never unlocks or locks a door. Inside the home, the concierge helps guests with safe keypad button sequences, wake-up taps on touchscreens, battery-low indicator lights, and deadbolt thumbturn alignment.
Smart thermostats and bounded guest climate requests
Stay climate and vacant setbacks: set comfortable occupied temperature ranges during active stays and energy-saving vacant targets between reservations.
Post-checkout turnover buffer: hold a comfortable cleaning window after checkout (capped at the next check-in) before stepping back to vacant mode.
Bounded guest temperature changes: when a guest asks the concierge in the browser or on the property phone line to warm or cool the house, OnStay adjusts the connected thermostat only within the minimum and maximum bounds set by the host.
Indoor noise sensors and device health alerts
Connected indoor noise sensors monitor sustained decibel thresholds without recording audio or speech, helping hosts protect quiet hours and neighborhood house rules. Low-battery and offline device events notify the host by email and dashboard alert before the next arrival.
Guest access and host judgment boundary
Guests reach the property concierge by scanning the home's QR code, opening its shared browser link with no app download, or calling the dedicated property concierge phone number to ask about WiFi, parking, checkout, appliances, or thermostat comfort. Whenever an entry problem, hardware fault, or guest question is uncertain, safety-sensitive, or requires human judgment, OnStay escalates the issue directly to the host with context.