How Does OnStay Work with Safely, Truvi, and Chekin?
OnStay keeps every property's in-stay guest concierge anonymous by default while letting hosts connect their own Safely, Truvi, and Chekin accounts by self-serve API key on the reservation side for guest screening, stay damage protection, and statutory guest identity registration.
Safely and Truvi screening and damage protection
- Safely connection: link your Safely credentials to track per-reservation screening status, attach stay protection coverage up to $1M under your Safely policy, and assemble timestamped documentation in the claim packet builder if property damage occurs.
- Truvi connection: link your Truvi account for Screen and Protect reservation verification and coverage tracking up to $5M under your Truvi agreement, paired with optional Stripe or PayPal security deposit holds on direct bookings.
Chekin statutory guest identity check-in
For hosts operating in jurisdictions that require police or hospitality authority reporting, connecting Chekin tracks pre-arrival identity verification and statutory authority submissions across Spain (SES.HOSPEDAJES), Italy (Alloggiati Web), Portugal (SEF/SIBA), France, Germany, and Dubai (DTCM) without forcing every member of the travel party to create an account just to ask a question inside the house.
Smart-lock hold governance and anonymous in-stay concierge access
When paired with connected smart locks ($5/month per active device), hosts can hold stay-window keypad activation until Safely, Truvi, or Chekin marks the reservation cleared. Physical-entry credentials remain in the host's private booking or lock-management channel; OnStay never delivers door or lockbox codes in the guest concierge. Once guests arrive, anyone in the group can scan the home's QR code, open the shared browser link with no app download, or call the property concierge phone line to ask about WiFi, appliances, parking, or checkout. Questions that are uncertain, safety-sensitive, or require human judgment always return to the host with context.
Review included connections on Pricing or see how connected smart locks work with OnStay.